Wallet & Payments Help
Everything you need to know about managing your wallet and payments
Adding Money to Your Wallet
How to Add Money
- Go to your Wallet page
- Click "Add Money" button
- Enter the amount you want to add
- Choose your preferred payment method
- Complete the payment process
- Money will be added to your wallet instantly
Supported Payment Methods
Visa
Mastercard
UPI
Net Banking
Minimum & Maximum Limits
| Minimum Amount | ₹10 |
|---|---|
| Maximum Amount (per transaction) | ₹50,000 |
| Daily Limit | ₹2,00,000 |
| Monthly Limit | ₹10,00,000 |
💡 Pro Tips
- Add money in advance for faster bookings
- Use UPI for instant payments
- Check for any ongoing cashback offers
- Keep some buffer amount for convenience fees
Withdrawing Money
How to Withdraw Money
- Go to your Wallet page
- Click "Withdraw Money" button
- Enter the amount you want to withdraw
- Add or select your bank account details
- Confirm the withdrawal request
- Money will be transferred within 2-3 business days
Withdrawal Requirements
Important Requirements
- Account must be verified (complete KYC)
- Bank account should be in your name
- Minimum withdrawal amount: ₹100
- Maximum withdrawal per day: ₹50,000
Withdrawal Fees
| Amount Range | Fee |
|---|---|
| ₹100 - ₹1,000 | ₹5 |
| ₹1,001 - ₹10,000 | ₹10 |
| Above ₹10,000 | ₹15 |
⚠️ Processing Times
- IMPS: Within 2 hours
- NEFT: Same day (if before 4 PM)
- RTGS: Same day (₹2 lakh+)
- Weekend: Next business day
Understanding Transactions
Transaction Types
Credits (+)
- Money added to wallet
- Event hosting earnings
- Service provider payments
- Refunds received
Debits (-)
- Event bookings
- Service bookings
- Money withdrawals
- Platform fees
Transaction Status
Completed
Transaction successful
Pending
Being processed
Failed
Transaction failed
Cancelled
Cancelled by user
Download Statements
Get detailed reports for your records
Security & Safety
Security Measures
- 256-bit SSL encryption
- PCI DSS compliance
- Two-factor authentication
- Real-time fraud monitoring
- Secure payment gateways
Safety Tips
Never Share
- Your login credentials
- OTP or verification codes
- Payment card details
- Wallet PIN or passwords
Report Issues
If you notice any suspicious activity or unauthorized transactions:
🔒 Your Money is Safe
All transactions are protected by industry-standard security measures. In case of any unauthorized transaction, we provide 100% money-back guarantee subject to investigation.
Frequently Asked Questions
Yes, your money is completely safe. We use bank-grade security measures and all funds are kept in secure, regulated accounts. Your wallet balance is protected and insured.
Withdrawals go through our security verification process and banking procedures. This ensures the safety of your money and compliance with financial regulations.
Yes, if money is deducted from your bank but doesn't reflect in your wallet, it will be automatically refunded within 5-7 business days. Contact support if it takes longer.
No, we don't have any hidden charges. All fees are clearly mentioned before you proceed with any transaction. Adding money to wallet is free, only withdrawal has nominal charges.
Still Need Help?
Our support team is here to help you with any wallet or payment related issues.
Contact Support